Contact
Reach the NCIX network operations team
Network Operations Centre
The NCIX NOC is staffed 24 hours a day, 7 days a week by experienced network engineers.
NOC Email: noc@ncix.info Response Time: ≤15 minutes for Priority 1 incidents, ≤4 hours for general enquiries
For peering applications and commercial questions:
Peering Team: peering@ncix.info Technical Team: tech@ncix.info
Priority Levels
| Priority | Definition | NOC Response Target |
|---|---|---|
| P1 — Critical | Complete loss of peering, switch fabric outage | ≤ 15 minutes |
| P2 — High | Significant traffic degradation, partial session loss | ≤ 1 hour |
| P3 — Medium | BGP session instability, planned maintenance impact | ≤ 4 hours |
| P4 — Low | Configuration changes, general enquiries, billing | ≤ 1 business day |
Escalation Path
- NOC — noc@ncix.info — first point of contact for all operational issues
- Peering Engineering — escalated for complex routing or policy questions
- Management — available for unresolved P1/P2 incidents exceeding SLA targets
Useful References
- Status Page: status.ncix.info — real-time platform status and incident history
- Member Portal: portal.ncix.info — traffic graphs, BGP session management, ticket tracking
- Looking Glass: lg.ncix.info — BGP route queries and prefix lookups
- Community Chat (Matrix): Join the NCIX space — operator discussion and announcements
- PeeringDB: peeringdb.com — search for NCIX
Mailing Address
Northern Canadian Internet Exchange Network Operations Centre Canada
Physical visits to facilities require prior coordination with the NOC. Unannounced visits cannot be accommodated.